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Please follow our setup instructions
1, Charge your KiDSnav watch using the cable provided. (You will need to supply your own USB plug). Please charge until the watch it is 100% charged. Please charge the watch via a USB wall plug (and not via a laptop etc)
2, Please click on the image below to register your sim card (and to add credit). Your mobile number and PUK code is on the sim card pack.
IMPORTANT: After you register, you will see that your sim card will have a balance of £1. We supply £1 credit on every sim card. Once the sim card has been inserted into the watch, it will become activated and credit will need to be applied to the sim card within 5-10 days (you will receive a reminder once you register). Please use this time to test the sim card as in very rare cases, the data signal for EE (1pmobile) may be weak in your area. As we are unable to refund for any credit that is applied to the sim card, please test the sim card in the watch. If you notice anything unusal, like the app showing the watch as ‘offline’, or the watch never showing a GPS signal, please see our >>FAQ<<.
When you do top up the sim card, please use the 1pmobile ‘Classic’ tariff, not their >>boosts / bundle deals<< (so you don’t have to topup every month!)
(If you have lost your PUK code, please >>email us<< and we’ll provide it for you)
3, Once the watch is fully charged, and credit has been applied to the sim card, please break off the NANO SIM from the sim card pack (the smallest size sim card)
4, Whilst the watch is still switched off (but if you accidently switch the watch on, please select settings > shutdown on the watch). Please insert the Nano sim card into the watch by placing the sim card correctly on the sim card tray holder. The watch face needs to be removed from the strap. Please see video below:
5, Please now turn on the watch by holding down the power button. It will take a few moments for the watch to recognise the sim card. Once recognised, the signal sign will show on the watch face. (You need to swipe the screen from top to bottom to see the signal bars).
6, Please now download the KiDSnav app by clicking the image below: