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If you’ve inserted your sim card but can’t the watch is not showing any signal, please read on, as there could be multiple reasons why you are not receiving signal. Please ensure that you’ve added credit to the sim card. The watches will not work with a sim card that does not have credit.

1, Please take the watch outside (for clear signal) and restart the watch by holding down the power button

2, Please ensure that you’ve inserted the sim card correctly. We have a sim card installation video tutorial for every watch on our setup guide

3, Please ensure that the watch is OFF when installing the sim card

4, Please try another sim card in the watch, from your mobile phone for example, to see if signal is received this way

Yes you can!

Both parents can have the app installed on their phones and receive the same updates.

As explained in our terms, it is not mandatory that you use the sim card that we provide, but we do advise it.

We advise that you use the o2 sim card because:

1, it’s free! The good people at o2 have supplied us with sim cards since day one
2, it’s the best tariff for a tracker! At only 1p per MB, you can’t get any cheaper
3, the unused credit rolls over to the next month, unlike other networks, where you have to top up monthly
4, all of our setup guide is for the o2 sim card, and we know they work great in our watches
5, o2 support 2g. ONLY networks that support 2g will work with the watches

Typically, £10 credit on the sim card can last for 3 to 4 months, making the watches superb value for money. The watch requires approx 30-50MB of data a month and the o2 sim card that we provide charges just 1p per MB. The credit on the sim card rolls over to the next month

You are able to check the sim card balance by sending a SMS command to the watch:

From your MOBILE PHONE, please send the following text message (exactly how it appears, as it’s case sensitive) to the sim card phone number of the WATCH:

pw,123456,call,2202#

If using the o2 sim card that we provided, this will tell you your remaining balance. The balance is read out from the watch, so please make sure you have your watch to hand.

An alternative way is to add the phone number 2202 to the phonebook (in the app). There, you can call the number directly from the watch to find out the balance.

A question we’re asked every day, and a very simple reason! If the watch is not in receipt of GPS signal (indoors for example), the watch will either look for a WiFi positioning signal or LBS (local base station). You’ll find that the latter two are not as accurate as GPS. GPS signal can not travel through walls and ceilings.

You are able to set the app to just show GPS updates. You can do this by opening the app > settings > turn OFF ‘determine location via mobile network’

The next time your watch receives a GPS signal, it will only update with GPS coordinates when received.

All GPS watches need to find at least 3 satellites to be able to transmit GPS coordinates. This can take a minute, or even a few minutes. We receive emails from customers thinking that there watch is faulty, when infact, the watch just hasn’t had enough time to pick up a GPS signal. Take the watch out for a walk, and if the watch hasn’t found GPS signal within 30 minutes, please contact us

The image below shows a (Velocity) watch that is in receipt of GPS signal. The icon to the right of the two arrows shows us that this watch is currently receiving a GPS signal as we can see a small white dot, within the icon.

The watch below is not receiving a GPS signal. See how the GPS icon is missing the middle circle. This watch will show an LBS (local base station) signal until a GPS signal has been found.

Typically, GPS watches have a battery life of approximately 1 day. So like a mobile phone, the device requires charging every day. To save battery life on your watch, please follow our simple steps:

1, Don’t open the app so much! As simple as it sounds, it’s a very effective way of preserving battery life. Every time the app is opened, the app will automatically ask the watch to update GPS coordinates.

2, Please ensure that ‘more exact route’ is not selected in the app. This option asks the watch to update every 20 seconds. Typically, the watch should be set to update every 5 or 10 minutes (see below)

3, Change the update interval (in watch settings). Please change to 5 or 10 minutes

4, Don’t leave the pedometer on. When the pedometer is activated, it will increase battery consumption as the watch will update every 20 seconds.

If these tips are followed, you won’t have any problems with battery life for your KiDSnav GPS watch!

Our watches will only work in the UK and Europe. If you are using your watch on a holiday in Europe, you won’t be charged any extra for data roaming charges, but it’s best to check with the network/tariff first.

Please find o2’s ‘Euro Zone’ list > HERE < If you're planning to visit a European country and it's not on the o2 list, please contact us and we can advise the best sim card for you. We occasionally stock sim cards from other networks