We operate Monday – Friday.
Emails received after 4pm on a Friday, and over a weekend will be answered on the following Monday/Tuesday. Thanks for your patience. Please do check the FAQ below, as your question may be answered there.
If you can’t find what you’re looking for, please contact us and we’ll get back to you ASAP.
Yes you can!
Both parents can have the app installed on their phones and receive the same updates.
An alternative way is to add the phone number 2202 to the phonebook (in the app). There, you can call the number directly from the watch to find out the balance.
A question we’re asked every day, and a very simple reason! If the watch is not in receipt of GPS signal (indoors for example), the watch will either look for a WiFi positioning signal or LBS (local base station). You’ll find that the latter two are not as accurate as GPS. GPS signal can not travel through walls and ceilings.
You are able to set the app to just show GPS updates. You can do this by opening the app > settings > turn OFF ‘determine location via mobile network’
The next time your watch receives a GPS signal, it will only update with GPS coordinates when received.
All GPS watches need to find at least 3 satellites to be able to transmit GPS coordinates. This can take a minute, or even a few minutes. We receive emails from customers thinking that there watch is faulty, when infact, the watch just hasn’t had enough time to pick up a GPS signal. Take the watch out for a walk, and if the watch hasn’t found GPS signal within 30 minutes, please contact us
The image below shows a (Velocity) watch that is in receipt of GPS signal. The icon to the right of the two arrows shows us that this watch is currently receiving a GPS signal as we can see a small white dot, within the icon.
The watch below is not receiving a GPS signal. See how the GPS icon is missing the middle circle. This watch will show an LBS (local base station) signal until a GPS signal has been found.
Typically, GPS watches have a battery life of approximately 1 day. So like a mobile phone, the device requires charging every day. To save battery life on your watch, please follow our simple steps:
1, Don’t open the app so much! As simple as it sounds, it’s a very effective way of preserving battery life. Every time the app is opened, the app will automatically ask the watch to update GPS coordinates.
2, Please ensure that ‘more exact route’ is not selected in the app. This option asks the watch to update every 20 seconds. Typically, the watch should be set to update every 5 or 10 minutes (see below)
3, Change the update interval (in watch settings). Please change to 5 or 10 minutes
4, Don’t leave the pedometer on. When the pedometer is activated, it will increase battery consumption as the watch will update every 20 seconds.
If these tips are followed, you won’t have any problems with battery life for your KiDSnav GPS watch!
Our watches will only work in the UK and Europe. If you are using your watch on a holiday in Europe, you won’t be charged any extra for data roaming charges, but it’s best to check with the network/tariff first.
Please find o2’s ‘Euro Zone’ list > HERE < If you're planning to visit a European country and it's not on the o2 list, please contact us and we can advise the best sim card for you. We occasionally stock sim cards from other networks
Have a question, want to leave feedback or simply just say “Hi”?
If you’re setting up your watch, please ensure that you’re following our setup guide link on your watch box