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Our KiDSnav GPS watches are already activated with the popular Step by Step app before they are shipped. The app would normally cost around £30 to buy, but we’re able to offer a free lifetime subscription to our customers for free!

As of 01/01/19, we started working with Step by Step, the best app on the market. All watches purchased from us from this date will already be activated.

I AM BEING TOLD THAT MY SUBSCRIPTION ENDS?

Apologies for this. Very rarely, a watch ID (found on the back of your watch, and what we use to activate them with the app) will slip through the system, but please don’t worry. All you need to do is:

1, open the step by step app

2, contact their ‘tech support’ telling them that you’re a KiDSnav customer, and give them the 15 IMEI number found on the back of your watch.

If you’ve purchased a KiDSnav Ultra watch, you will need to retrieve your IMEI number by sending the following text from your phone, to the phone number of the watch (exactly as it appears). You will then receive a text message reply which includes the IMEI number of the watch

pw,123456,ts#

 

The tech team at Step by Step will check that the IMEI is on their database and move you over to our free tariff

Many thanks!

Understanding Battery Life of a GPS watch

Typically, GPS watches have a battery life of approximately 1 day. So like a mobile phone, the device requires charging every day. There are a couple of very important things to know

1, Every time the Step by Step app is opened, the app automatically searches for GPS signal, and the watch is put into ‘Active mode’, meaning it will look for GPS coordinates every 20 seconds whilst the app is open. This is an excellent feature, however, if continuously opened throughout the day, you will notice a faster decrease in battery life on the watch.

2, The pedometer, when in use, will drain the battery quickly, as the same rule applies. The watch is constantly searching for GPS coordinates. Using the pedometer is the same as leaving the ‘maps’ app open on your smartphone. You will see a fast consumption of battery.

3, When the watch is not being used, the app still requests GPS coordinates from the watch every 3 minutes, by default (this can be changed below)

How to Improve the Battery Life 

1, The app has an amazing feature called ‘Places’. You’re able to set a radius and then be notified by the app, or SMS message when your child enters/exits these areas. You can set upto 5 places. We recommend setting one for ‘Home’ and one for ‘School’. – Show Me / Tutorial Video

2, We like to know where our child is at all times, but opening the app every 20 minutes or so sends the watch into ‘Active mode’. Rely on ‘Places’ and open the app less, or in emergencies (because if your child did wander out of a ‘Place’, you would want to keep the app open until you locate them)

3, The app, by default, asks the device for GPS coordinates every 3 minutes (180 seconds). We recommend that this is changed according to your daily situation. For example, if my child was a school, I would change this to update every 30 minutes , and if there were at a park, every 5/10 minutes. You will find what works best for you. This can be changed by going into the settings of the watch and changing the ‘Update Frequency’ – Show Me / Tutorial Video

4, Please make sure the battery is fully charged. It sounds obvious, but please ensure that the charging bars that you see when the device is on charge stops. This indicates that the device is fully charged.

If you’ve inserted your sim card but can’t the watch is not showing any signal, please read on, as there could be multiple reasons why you are not receiving signal. Please ensure that you’ve added credit to the sim card. The watches will not work with a sim card that does not have credit.

1, Please take the watch outside (for clear signal) and restart the watch by holding down the power button

2, Please ensure that you’ve inserted the sim card correctly. We have a sim card installation video tutorial for every watch on our setup guide

3, Please ensure that the watch is OFF when installing the sim card

4, Please try another sim card in the watch, from your mobile phone for example, to see if signal is received this way

Check Phone Balance (o2) 

You are able to check the sim card balance by sending a SMS command to the watch:

From your MOBILE PHONE, please send the following text message (exactly how it appears, as it’s case sensitive) to the sim card phone number of the WATCH:

pw,123456,call,2202#

If using the o2 sim card that we provided, this will tell you your remaining balance. The balance is read out from the watch, so please make sure you have your watch to hand.

You can have the app on 2 other mobile phones. The app is required to be installed on both mobile phones, but instead of setting up the device again on the 2nd phone, please SHARE the device from the 1st phone.

The main parent should open the app, click on DEVICES, select the device that you would like to share, and under SETTINGS please select SHARE.

Is the app wanting to send you a 4 digit code? This means the phone number has been inserted incorrectly

We receive emails from customers that become stuck when entering their phone number for the app. This is explained on the APP SETUP PAGE, but we’ll also explain below.

1: This is where you enter your own mobile phone number, not that of the sim card we provide

2: As the app is used worldwide, you are required to enter the international code first. So if my mobile number was 07512 123 456, I would enter this as 447512123456

As explained in our terms, it is not mandatory that you use the sim card that we provide, or even the app for that matter. KiDSnav Limited are the largest importers of GPS watches in the UK, and our watches are ‘unlocked’, meaning they will work with any app on the market. Please note, when buying a cheap imitation watch from eBay/Amazon, the watch will be locked to work only with their manufacturers app called ‘Setracker’. You will be able to read all reviews for this app online, and they aren’t good!

We advise that you use the o2 sim card because:

1, it’s free! The good people at o2 have supplied us with sim cards since day one
2, it’s the best tariff for a tracker! At only 1p per MB, you can’t get any cheaper
3, the unused credit rolls over to the next month, unlike other networks, where you have to top up monthly
4, all of our setup guide is for the o2 sim card, and we know they work great in our watches
5, o2 support 2g. ONLY networks that support 2g will work with the watches

We advise that you use Step by Step app because:

1, it’s the best on the market. We know this because we’ve spent countless hours trying all of the apps
2, it’s free for KiDSnav customers, and would normally cost around £30 to buy
3, Step by Step offer amazing tech support! We’re convinced that they don’t sleep!!
4, it’s safe – You can read more about the safety/security of their app – here